How does billing work for Sling subscriptions?

You’ll be charged for 1 month of your Sling subscription the day you sign up, and your access begins immediately. Subscriptions will automatically renew on the same date each month until you cancel.

Promotions like Season Pass allow new customers to save money by prepaying for a longer duration. Once the period you paid for in advance ends, your subscription will continue at the regular monthly rate until you cancel.  

Payments are processed using the debit card, credit card, or digital wallet on file. For full billing policy details, see our Terms of Use.

How does billing work for Sling passes?

Day, Week, and Weekend Passes are a one time charge.

Day Pass and Week Pass access begins as soon as you complete your purchase.

Weekend Passes can be purchased during the previous week, and access will begin on Friday at 4AM.

What payment methods can I use?

Sling accepts debit and credit cards, or you can select Express Pay in checkout to use tools like PayPal, Apple Pay, Google Pay and Amazon Pay.

• Sling will charge your selected payment method immediately, and your subscription will begin right away.

Who should I contact if I have billing issues?

If you signed up through sling.com, Sling customer service can help with billing changes, troubleshooting, or refunds. Ask for billing help in our chatbot. 

Customers who signed up with Sling through the mobile app can get customer support in the Sling chatbot if they used a credit card, PayPal, or Amazon Pay. However, if you used Apple Pay or Google Pay to sign up through the Sling app, your payments are managed by those providers directly. Contact Apple Pay or Google Pay for support.

How do I update my payment method?

Where and how you signed up determines how you can update your billing info.

• If you signed up on sling.com using an express payment method like PayPal, Google Pay, Apple Pay, or Amazon Pay:
  • Log in to your account then select Update billing information.
• If you signed up with Apple Pay via app:
  • Manage your payments in Apple Wallet on your Apple device.   
• If you used Google Pay via app:    
  • Visit pay.google.com to update your info.  
• If you’re paying with a credit or debit card:
  • Log in to your account then select Update billing information.

What happens if I change or remove programming?

• If you switch base plans:
  • Your billing date does not change. You’ll continue to be billed on the same day each month.
  • If you upgrade into a more expensive base plan, you’ll be charged a prorated amount for the expanded access that begins immediately.
  • If you’re switching from Orange & Blue to our smaller Select plan, your channels will adjust immediately and you’ll receive a prorated credit reflecting the price difference. 
  • If you’re switching from Orange & Blue to a smaller plan, changes won’t take place until your billing cycle ends. Your next bill will reflect the lower price.
    
• If you add channels or Extras:
  • You’ll be charged immediately for any add-ons at a prorated rate for the remainder of your billing period. On your next billing date, these will be included as part of your bill. The new content is typically available within minutes.
• If you remove channels or Extras:
  • You’ll retain access to the content until your current cycle ends and your new price will be reflected on your next bill. 
     

Can I pause my subscription?

Yes, Sling allows eligible customers to pause their subscription for up to 3 months—perfect if you're traveling or just taking a break.

To pause:

1. Go to sling.com/my-account and sign in.
2. Select Pause Subscription.
3. Choose to pause 1, 2, or 3 months.
4. Review and confirm your pause details, including restart date and plan settings.
    

Important Notes:

• The pause begins at the end of your current billing cycle.
• DVR recordings will be lost if you pause for more than one month.
• To resume your service earlier than expected, visit My Account and select Restart Now.
  
  

Not eligible to pause:

• Customers using promotions (prepay bundles, free trials)
• Those paying only with a gift card or BitPay
• Subscriptions made through Amazon Pay or certain retail partners
• Sign-ups via app (excluding Roku)

If you're not eligible, the Pause option won’t appear in your account dashboard.

Things to remember

• Sling subscriptions are charged upfront monthly based on your sign-up date.
• On sling.com you can checkout using a debit or credit card or select Express Pay to use options like PayPal, Apple Pay, Google Pay, or Amazon Pay.
• Sling does not manage billing for subscriptions purchased with Apple Pay  through the app store - billing must be managed through Apple directly.
• You may pause your subscription for up to 3 months—eligibility applies.

Need more help? Ask our chatbot, it will direct you to a live agent if needed.